Firm. Dignified. The same on every call.
Recovery quality should not depend on which agent picked up, or on what kind of week they are having. Agni runs pre-due reminders and post-due conversations in the customer's own language, at one consistent standard, aligned to local collections regulation, with audit trails on every call.
The book is not the problem. The variance is.
Two customers, same bucket, same balance. One gets a patient agent and pays. One gets a tired agent at 6pm and stops answering the phone. Nothing about the account explains the difference.
Recovery calling is the hardest seat in the building to staff, so the quality bar drifts, the compliance risk sits with whoever is on shift, and only a fraction of calls ever get reviewed. Agni holds one standard across the whole book, in every language on it, and records the evidence for all of it rather than a sample.
*Forward-looking figures, pending verification in the claims audit, and dependent on the deployment scope, book composition, and permitted contact windows agreed in your workshop. These are not a prediction of your result.
Voice AI that sounds feels human.
Four jobs, done the same way every time, in the language the customer thinks in.
Pre-due and early-stage contact in the permitted window, in the customer's own language. Most of the book never needs to become a collections conversation at all.
Arrangements to pay inside the rules you set. It listens to the reason, offers what your policy allows, and confirms the date in writing before the call ends.
Every call transcribed, tagged, dispositioned, and written back with a full audit trail. Evidence for the regulator and for your own quality team, on all of it.
Hardship, dispute, bereavement, or a request for a human. It stops, flags, and hands to a trained agent with the context already gathered.
It speaks the language. Agni speaks the place.
Money conversations happen in a first language. A customer explaining why they cannot pay this month will say it in their own dialect, then switch to English for the date and the amount, then switch back. A stack that locks a language at the start of the call loses the part that mattered.
Agni follows the switch mid-sentence and keeps the same calm register on both sides of it. That is what keeps a recovery call dignified instead of adversarial.
On your book. Inside your controls.
Agni reads the book you already run and writes every outcome back to it. Nothing below is a customer reference. These are the platforms we integrate with.
Not on the list? Custom API work is in scope on the enterprise plan, which on a collections book is usually the difference between a six month project and a two week one.
Aligned to local collections regulation, with audit trails on every call. Contact windows, attempt caps, disclosure wording, third-party disclosure rules, and hardship handling are configured per market with your compliance team. Deployment sits in your region, retention is your policy, console access is role-based.
Sector depth: Banking and collections →
Enter your book size, your bucket split, your contact rate, and your cost per seat. The calculator returns a realistic year one on contacts made, cost per contact, and recovery coverage. Ninety seconds, no email wall to see the number.
Reference rate: $0.09 per minute* on the platform resell plan, plus a one-off deployment fee.
Open the BFSI calculator*Pricing is pending final confirmation and is indicative only. Your rate depends on volume, languages, and deployment scope.
This page is the cross-industry version. The banking page carries the bucket-by-bucket playbook, the regulator conversation, and the featured multi-language recovery deployment.
Design, deploy, operate. Under eight weeks.*
One bucket first, on a real slice of the book, with your compliance lead reading every transcript before volume widens.
Bucket strategy, permitted contact windows per market, disclosure wording, arrangement rules, and hardship triggers. Your compliance lead signs off the script before a single call is placed.
Book feed and telephony connected, payment and arrangement callbacks wired, then a shadow period on one bucket while your team reviews every transcript. We widen only when the quality and the evidence hold.
Full book, a named engineer, and a weekly review of contact rate, arrangement quality, escalation accuracy, and complaint volume. New markets ship as changes, not as new projects.
*Under eight weeks to production is a target, pending verification in the claims audit, and depends on integration complexity, telephony access, and how quickly compliance sign-off happens on your side.
A recovery book in fourteen languages, run by voice.
A top-tier operator moved its early-stage recovery calling to Agni. Same book, same regulation, one quality bar, and an evidence trail on every call instead of on a sample.
CLAIM PENDING · figures in claims audit CUSTOMER NAME WITHHELD PENDING CLEARANCEDeployment-specific and forward-looking. This describes a single deployment, is pending verification and customer clearance, and is not a prediction of your result. Outcomes depend on book quality, bucket mix, volume, and market.
The questions your risk lead will actually ask.
It depends entirely on the market, which is why we do not make a single global compliance claim. We operate across Asia, the Gulf, and beyond, so contact windows, disclosure wording, attempt caps, and third-party disclosure rules are configured per market with your compliance team. Every call is aligned to local collections regulation, and every call carries an audit trail.
It stops the recovery conversation, raises the flag, and hands to a trained human with the transcript and context attached. Hardship, dispute, bereavement, and any explicit request for a person are escalation triggers, not objections to be handled. You define the list during design.
Within the rules you set. It offers only what your policy allows, confirms the date and amount back to the customer on the call, sends written confirmation, and writes the arrangement into your system. Anything outside policy goes to a human rather than being improvised.
Recording, transcript, disposition, language spoken, and timestamps on every call, retained under your policy and inside your region. Your quality team can review the whole book rather than a 2 percent sample, and a regulator request becomes a query rather than a search.
No, and that is the point. Tone is designed and it does not drift at the end of a shift. Firm and dignified is a setting we tune with you and then hold on every call, in every language on the book. If the tone slips in review, it is a change we ship, not a coaching conversation with forty agents.
The platform resell plan is $0.09 per minute* plus a one-off deployment fee. Enterprise custom builds are negotiated and include custom API work. Run the BFSI calculator for a realistic year one on your own book before you speak to anyone.
Your book is mostly late-stage, disputed, or legal. Those conversations need a trained human and often a lawyer. Voice AI belongs in pre-due and early-stage, where consistency pays. We will scope it that way in the workshop.
Your regulator has not been consulted. If your compliance team has not looked at automated voice contact in your market, do that first. We would rather lose the quarter than put you in front of a regulator unprepared.
One language, one market, and your quality is already consistent. The dialect advantage and the variance problem are the reasons to choose us. If neither applies, a cheaper single-language dialler is a fair choice.
*All figures on this page are forward-looking, pending verification in the claims audit, and indicative only. Pricing is pending final confirmation. Nothing on this page is legal or regulatory advice, and compliance in your market is determined with your own compliance function.
One recovery call. The customer flips language mid-sentence and the tone never changes. Old pipeline tech physically cannot do this.
Watch the demo →Your book size, your bucket split, your currency. See a realistic year one on contacts made and cost per contact.
Run the calculator →Ninety minutes. Bring your collections and compliance leads. We design the first bucket together and agree the evidence trail.
Book a workshop →