Banking and collections business case
Three short steps. Every figure is an estimate built from the inputs you enter.
- Step 1: Your operation
- Step 2: Your numbers
- Step 3: Your impact
Tell us about your operation.
Voice AI creates value across collections, KYC and customer service. Pick what matters here.
Operation size
Headline scale. This drives most of the calculation.
Changing currency resets the cost fields to that region's benchmark.
SME bank: 20-100 · Mid bank: 100-800 · Top tier: 800+
Financial services roles are typically 30-50% above a generic contact centre seat.
Your current performance.
Only the tracks you picked are shown. Defaults are benchmarks, so adjust them to match your book.
Your collections book
The accounts currently in active collection or dunning.
Typical: mid bank 20-80K · top tier 100-500K
Card collections: $2-5K · Personal loan: $5-15K · Mortgage: $50K+
Share of the value entering collections you recover today. Industry typical: 15-30%.
Added on top of the baseline. Benchmark uplift: 3-7 points, higher with multilingual and round the clock coverage.
The monthly flow the uplift applies to, valued at the average outstanding above. Typically 5-15% of the active book each month. The existing book is a one off stock and is not counted as yearly value.
Recovered principal is not all profit. This nets out cost of funds and write offs already provisioned. Conservative default: 20%. Typical range 20-30%.
KYC and verification volume
Voice based identity, address and employment verification.
Each onboarded customer typically needs 1 to 2 KYC voice touchpoints.
Standard KYC flows are highly scriptable, typically 65-80% automatable.
Inbound customer service
Balance, card services, simple disputes and account information.
Total inbound service calls handled across the operation each month.
Complex service: 25-40% · Tier 1 service such as balance and status: 50-70%
Realisation rate · year 1
Real deployments capture 55-75% of theoretical impact in year 1. This rate is applied to benefits only. The AI cost is always counted in full.
Conservative: 50-60% · Realistic: 60-75% · Aggressive: 80%+. CFOs respect a haircut over heroic numbers.
Here's what changes.
Each track contributes separately. These are estimates built from the inputs you enter. Year 1 realisation applies to benefits only, never to the AI cost.
Year 1 realistic impact
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Where the impact comes from
Estimates are forward-looking and depend on your inputs. Indicative prices, not a proposal or offer. Pricing varies by region, market and solution requirements. A platform subscription from $150 a month applies, depending on concurrency, and a one-off setup may apply depending on integration complexity. Talk to the team for specifics. Telephony and carrier charges are not included.
The single sentence to send your CFO
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Next step
Book a live demo. We call your own line in your market's dialect and walk through these numbers with you.