Every policy gets the call. Every word stays on script.
Agni calls policyholders before their cover lapses, follows up every quote, tells claimants where their claim stands, and answers policy questions from the wording your compliance team approved. In the caller's own language, with every conversation logged for review.
*Forward-looking platform figures, pending verification in the claims audit. Pricing is indicative and pending final confirmation. The zero is not a metric, it is the design: if the approved content does not cover a question, the call goes to a licensed person. Coverage of your specific policyholder languages is confirmed during design, not assumed here.
Nobody decides to lapse. They just never got the call.
Renewal teams work the biggest premiums first and run out of hours long before they run out of policies. The small policies that quietly lapse add up to a real number by the end of the year.
Someone who asked for a quote on Sunday evening has usually bought from whoever called first. Advisors cannot chase every form, so they chase the ones that look best on paper.
Most claims calls are a status check. Each one ties up a handler who should be working the complex file, and the claimant on hold is already having a bad week.
What does my policy cover, when is my premium due, why did it go up. The answers are in the wording, but getting them said the same way on every call, in every language, is hard.
Four insurance workflows. One platform.
Renewal season is the obvious place to start. The same agents handle quote follow-ups, claim status and policy questions for the rest of the year.
Every policyholder called before expiry, not only the ones your team has time for.
- Motor, home, health and life renewals, in the policyholder's language
- What a lapse would mean, and premium questions answered from approved content
- A structured renewal outcome logged against every policy
Every quote request and comparison-site lead followed up while the interest is still warm.
- Coverage needs, budget and existing policies captured
- High-intent prospects routed to a licensed advisor
- Callbacks booked into the advisor's calendar
An inbound line that answers the status question instead of queueing it.
- Claim looked up, status and next step explained plainly
- Missing documents requested and logged
- Complex or contested claims escalated with context attached
Answers that come from your policy wordings, not from a model's best guess.
- Trained on approved wordings, exclusions and premium tables
- The same answer on every call, in every language
- Anything the content does not cover goes to a person
Advice stays with licensed people. The agent knows where its job ends.
- Advice-level questions trigger a transfer, not an answer
- Transcript, intent and policy record passed across
- Upset or vulnerable callers flagged to a human early
Most teams start with renewal reminders, because lapses are the easiest loss to measure against your own book. Book a demo with your distribution lead and we will pick together.
BOOK A DEMO →The premium question comes in their first language.
A policyholder follows the reminder in English, and then the real question, why the premium went up, arrives in Spanish. Agni switches in the same breath and answers from the approved explanation.
It speaks the language. Agni speaks the place. And when the question turns into "which cover should I pick", the call goes to a licensed advisor instead.
Transcript is illustrative, not a production recording. Scripts, disclosures and handover rules are set by your compliance team and confirmed in the design week.
Calling at policy-book scale stops being a headcount question.
The maths of renewal season changes when the cost of a call follows minutes rather than seats. Bring your own book to the demo and we will work it through with your numbers, not ours.
When every call does not need a free person, you can call every policy before expiry, including the small ones nobody used to reach.
Renewal months and catastrophe-driven claims spikes are volume problems. Voice capacity scales for the week and scales back down, and your people stay on the files that need judgment.
A reminder in a language the policyholder is comfortable in is a conversation. The same reminder in the wrong one is a hang-up that counts as contacted.
*Usage pricing from $0.06 per minute. Pricing pending final confirmation, indicative only, and not a quotation. Language figures pending verification in the claims audit.
Your compliance team writes the rules. Agni follows them on every call.
Insurance calling lives and dies on what gets said. Your compliance team gets the controls, your auditors get the evidence, and nothing goes out that nobody approved.
The scripting rules your compliance team sets for your market are configured per campaign: mandated disclosures, the wording that must be said, and the wording that must never be.
Policy wordings, exclusions and premium tables are the knowledge base. If a question falls outside them, the agent says so and hands over rather than improvising.
Consent is captured and logged, and outbound campaigns run only inside the calling hours and contact rules your team configures for each market.
Every call recorded and transcribed, with the script version used and the outcome logged, so a review starts from evidence rather than a supervisor's memory.
Recommending cover, comparing products and anything that reads as advice goes to a licensed person, with the transcript attached so nobody starts again.
When a wording or a rule changes, compliance approves the new version and it goes live on the next call, with the old version kept on the record.
Agni does not make you compliant with your regulator. Your compliance team decides what the rules are for each market you sell in. Agni enforces those rules on every call and keeps the recordings and logs that show it did. If anyone tells you a voice agent is "compliant" out of the box, ask them whose rules it is following.
Outcomes land in the systems your team already works in.
Read this as the systems we connect to, not a customer list. Name your policy admin and CRM platforms in the demo and we will tell you plainly what connects and how deeply.
After each call, the disposition, transcript, recording and summary go back to your systems. In-house and heavily customised platforms are handled as scoped integration work, confirmed in writing before anyone signs.
Named connector list in verificationPolicyholder data stays where your regulator expects it. Data residency is set per deployment, retention follows your policy, and every conversation is logged in full rather than sampled.
Health and life books carry sensitive personal information, so access is agreed with your privacy office and audit logged. If your security team needs something outside this list, raise it in the demo. We would rather say no early than fail a review late.
Integration availability and depth are confirmed per deployment. Naming a system category indicates an integration target only and implies no relationship or endorsement. *Service levels are indicative and agreed per contract.
Design, deploy, operate. Compliance in the room from day one.
One workflow, one line of business, one language pair to start. Then across the book on evidence.
Distribution, claims, IT and compliance in the same room. We agree the first workflow, load the approved wordings, write the disclosures and handover rules in explicit terms, and confirm the languages in your actual policyholder mix.
Integration into your policy and CRM systems, dialect tuning against your own call recordings, then a controlled pilot on one segment of the book. Compliance reviews real calls and signs off before volume moves.
Workflow by workflow and line by line across the book, with a named engineer on the account. Weekly review of outcomes, handovers and script changes, with new wording live in days rather than quarters.
Timelines are indicative and scope-dependent, set largely by your compliance review cycle and integration complexity, and agreed per deployment in the demo.
What insurance teams ask before anything else.
Agni is not a certification. It is a platform with configurable scripting workflows. Your compliance team defines the disclosure language, the approved scripts, the consent wording and the calling rules for each market you sell in, whether that is the US, the UAE, India, Canada or elsewhere. Agni enforces those rules on every call and keeps the recordings, transcripts and audit trail that show it did. Whether a campaign meets your obligations stays a decision your compliance team makes and signs off.
No. It answers factual questions from the content you approved: what a policy covers, when a premium is due, what a claim is waiting on. It does not recommend cover, compare products for a customer, or tell someone what they should buy. Those questions are handover triggers. The call transfers to a licensed person with the transcript attached, and if nobody is free it books a callback rather than guessing.
The platform position is 50+ languages and 200+ regional dialects, pending verification in our claims audit. In practice one campaign can speak Spanish to one policyholder, Arabic to the next and English to the one after, with each call logged with its transcript and outcome. A caller can also switch language mid-sentence without a handoff. Bring a sample of your real calls and we will tell you honestly which languages are production-ready for your book today and which need tuning first.
Yes. After each call the disposition, transcript, recording and summary are delivered to your systems through webhooks, and session data can be pulled over REST APIs. Policy administration, CRM and claims platforms are connected as scoped integration work, and we confirm what connects, and how deeply, in the design week before you commit.
It goes to a person. The agent handles the status check and the document request. When a claimant disputes a decision, is distressed, or asks something the approved content does not cover, it says plainly that it is connecting them to the claims team and transfers with the claim reference, the transcript and the reason for the handover. Which triggers route where, and at which hours, is written down with your claims lead in the design week.
In the region your regulator requires, under data residency configured per deployment, retained to your policy and deleted to your schedule. We speak to SOC 2 (in process), HIPAA, GDPR, data residency and a 99%+ uptime SLA, and we deliberately do not claim frameworks we cannot evidence. Access is agreed with your privacy office and every access is audit logged. Anything beyond that list, ask us in the demo and we will answer plainly.
If your book is small enough that your team already calls every renewal personally, keep doing that. The system earns its keep on volume, and if you do not have it the maths will not work and we will say so. If what you want is an AI that sells or advises on cover by itself, we are the wrong supplier, because advice belongs with licensed people. And if your compliance team cannot review a script inside a reasonable cycle, be honest about the timeline: the build will be ready long before the approval is.
One call, one mid-sentence language switch. Play it to your head of distribution before you show them a slide.
Watch the demo →Talk to Agni yourself. Ask it a renewal question, switch language halfway through, and listen to how it holds the conversation.
Hear it live →Bring your distribution lead and someone from compliance. We run a renewal call on your own workflow, in your policyholders' languages, then plan the deployment.
Book a demo →Do your customers feel it?
Bring your ops lead. We call your own front desk in your market's dialect, live on the demo.