Your patients speak 12 languages. Your front desk speaks 2.
Across a Gulf or Southeast Asian network the waiting room is Arabic, Hindi, Urdu, Tagalog, Malayalam, and Bengali before lunchtime. Your switchboard is English and one more. Agni answers every one of those calls in the caller's own language, books the appointment, and hands anything clinical to a human immediately. It does not triage. It does not advise.
The clinical side is world class. The phone is not.
A network runs immaculate theatres and then loses revenue at the switchboard. A patient who cannot explain themselves in English gives up and calls the hospital down the road. A relative rings at nine in the evening to move an appointment and gets a voicemail nobody clears until Monday. A confirmation call never goes out and the slot sits empty on a consultant who costs more per hour than the entire front desk.
Interpreters help, when they are available, which is not at eleven at night and not for every language on your list. So the burden falls on receptionists who are already handling three queues, and the quality of the interaction depends entirely on who happened to answer. None of this is a clinical failure. All of it is felt by the patient as one.
*Forward-looking figures, pending verification in the claims audit, and dependent on the deployment scope agreed in your workshop. Coverage of any specific language or dialect in your patient mix is confirmed during design, not assumed here.
Six verbs at the front door. None of them clinical.
Everything below is administrative. Scheduling, chasing, capturing, verifying, routing. The clinical conversation stays with your clinicians, always, by design and not by policy.
Book, move, and cancel appointments against live availability in your scheduling system, in the caller's own language, including the evening and weekend calls your desk never picks up.
Confirmation and reminder calls that actually get answered because they are in the right language, and rebooking on the spot when the answer is no. An empty consultant slot is the most expensive silence in the building.
Every call that lands after the desk closes gets a real conversation instead of a voicemail. Bookings are made, questions are logged, and anything urgent goes straight down your existing escalation path.
It tells a patient their result is ready and routes them to the clinician or department that will discuss it. It never reads a value, never interprets a finding, and never characterises a result as good or bad.
Policy and eligibility questions before the visit rather than at the counter, approval status chased with the payer or TPA workflow, and the patient told what they will owe before they arrive.
Anything clinical, anything urgent, anything distressed goes to a named human with the transcript attached. The patient does not repeat themselves and does not get put back in a queue.
Agni does not triage. It does not assess symptoms, does not decide urgency, does not recommend a department based on what a patient describes, and does not give clinical advice of any kind. If a caller starts describing symptoms, the agent stops the administrative flow and moves them to a human on the path your clinical governance team defined in week 1. If that human is not available in that moment, it gives them your emergency instruction and stays on the line until the handover happens. This boundary is built into the system, not written into a policy document that somebody has to remember.
Frightened people go home to their first language.
A patient manages in careful, broken English right up until the fear arrives, and then the sentence finishes in Bengali. A pipeline stack hears an unrecognised language and asks them to repeat it, which is close to the cruellest thing a system can do at that moment.
It speaks the language. Agni speaks the place. The switch happens in the same breath, the register softens because a frightened person is on the line, and the call goes to a human straight after. That is the whole design.
It has to live inside the systems your network already runs.
Read this section as a list of systems we connect to. It is not a customer list, not a partner list, and not an endorsement. If a platform matters to your network and it is not here, ask us in the workshop.
In-house scheduling layers and site-specific record systems are handled as scoped integration work in the design week. We confirm what connects, and how deeply, before anyone signs.
Named connector list in verificationPatient data stays where your regulator expects it. We deploy inside your environment rather than handing you a shared public endpoint, which is what makes data residency a design decision instead of a hopeful clause in a contract. Recordings, transcripts, and structured outcomes are written back into your systems and held on your retention schedule.
Access follows minimum necessary principles agreed with your privacy office, and every access is audit logged. Your security and privacy teams sign the design off before the first live patient call, not after.
ATTESTATION EVIDENCE PENDINGAll product and company names are the trademarks of their respective owners. Naming a system category here indicates an integration target only and implies no relationship, endorsement, certification, or partnership. Integration availability and depth are confirmed per deployment.
One recovered slot a day, across a network, is a budget line.
Call volume, no-show rate, average slot value, after-hours calls lost, and front desk cost per seat. The healthcare calculator gives you a realistic year one in about ninety seconds, in your currency, with the assumptions visible so your finance director can argue with them properly.
No email wall before the number. Model it per site or across the whole group, then take the print-out into your own committee.
*All commercial figures are indicative and pending final confirmation. Calculator output is an estimate built from the assumptions you enter, not a quotation and not a forecast of your result.
Design, deploy, operate. Under eight weeks.*
One flow, one site, one language pair to start. Then across the network on evidence, with clinical governance in the room from day one.
Patient access, IT, privacy, and clinical governance in the same room. We agree the administrative scope, write the clinical boundary and the escalation path in explicit terms, confirm the languages and dialects in your actual patient mix, and baseline your no-show and after-hours numbers from your own data.
Integration into scheduling and the patient record, dialect tuning against real recordings, then a controlled ramp on one flow at one site, usually appointment confirmation. Your team scores every call, and clinical governance signs off the escalation behaviour before volume moves.
Flow by flow and site by site across the network, with a named engineer who stays. Weekly review of bookings recovered, escalations raised, and language coverage gaps, and script changes shipped in days rather than quarters.
*Under eight weeks to production is a forward-looking platform figure, pending verification, and depends on integration complexity, clinical governance timelines, and the scope agreed in your workshop.
14 languages on one book, run by voice.
The deployment we can point at today is not a hospital. It is a top-tier carrier that moved a large multilingual calling operation onto Agni, and we reference it here for one reason only: it is evidence that fourteen languages on a single production line is an operational fact rather than a slide.
We are not going to dress that up as a healthcare result. A named hospital reference will appear here when a health network has been live long enough to have one and has said yes in writing.
Healthcare reference pending · figures in claims audit*Forward-looking and deployment-specific. These figures reflect a single deployment in a different sector, are pending verification in the claims audit, and are not a prediction of your result. They are cited as evidence of multilingual operating scale only.
The six questions every health network asks.
No. Never, in any deployment, under any configuration. Agni does not assess symptoms, does not judge urgency, does not select a department based on what a patient describes, and does not decide who should be seen first. Triage is a clinical act performed by clinicians. The moment a caller moves from administrative territory into describing how they feel, the agent stops the flow it was running and moves them to a human. This is a hard limit in the system rather than a line in a policy document.
No. It will tell a patient that a result is ready and connect them to the clinician or department who will discuss it. It will not read a value aloud, will not interpret a finding, will not say whether a result is normal, reassuring, or concerning, and will not answer a question about medication, dosage, symptoms, or what a patient should do next. Those questions are escalation triggers. The correct answer from a voice agent to a clinical question is to get a clinician on the phone, and that is the only answer it gives.
The escalation path is written explicitly in week 1 with your clinical governance team and it runs in four steps. First, the trigger fires: any clinical question, any symptom description, any sign of distress, any request for a human, or any flow the agent cannot complete. Second, the agent says plainly that it is connecting them to a person and stays on the line rather than dropping them into a queue. Third, the call transfers warm to the destination your governance team named for that trigger and that hour, carrying the transcript, the detected intent, and the patient record, so nobody has to repeat themselves. Fourth, if that destination does not answer inside the window you set, it falls through to your defined backup, and for anything that presents as urgent it gives your emergency instruction immediately rather than waiting for the transfer. Every step is logged.
In the region your regulator requires, inside your environment rather than on a shared public endpoint. Data residency is part of the deployment design and one of the main reasons we deploy this way. The platform posture is HIPAA and SOC 2. Recordings, transcripts, and structured outcomes are written back to your systems and retained on your schedule, access follows minimum necessary principles agreed with your privacy office, and every access is audit logged. Your security and privacy teams sign the design off before the first live call, not after.
We confirm your specific list in week 1 rather than asserting it here. For a Gulf or Southeast Asian network that usually means Arabic in the right dialect, Hindi, Urdu, Tagalog, Malayalam, and Bengali, alongside English. Register matters as much as language: Emirati Arabic is not Egyptian Arabic, and a patient can hear the difference in the first three words. The platform position is 50+ languages and 200+ dialects, and every one of those numbers is pending verification in our claims audit. Give us a sample of your real calls and we will tell you honestly which registers are production-ready today and which need tuning first.
The path is design in weeks 1 to 2, deploy in weeks 3 to 6, and operate from week 7, with under eight weeks to production as the target for the first flow at the first site. That target is forward-looking and pending verification. Expansion across a network is then flow by flow and site by site, and the pace is usually set by your clinical governance and privacy cycles rather than by the technology. We would far rather tell you week 14 in the workshop than promise week 6 and miss it in front of your board.
We build for hospital groups and networks, so if you are a single clinic with one receptionist the arithmetic will not work and we will say so rather than sell you a deployment. If what you actually want is a symptom checker, a triage line, or anything that gives patients clinical guidance, we are the wrong supplier and we will decline the work, because that is a regulated clinical device and this is not one. If your scheduling system cannot expose availability through an interface, fix that before adding voice on top of it. And if your clinical governance process cannot get to a decision inside a quarter, be honest about the timeline: the build will be finished long before the approval is.
One patient call. Broken English into Bengali the moment the fear arrives, the voice softens, and a human is on the line seconds later.
Watch the demo →No-show rate, slot value, after-hours calls lost, front desk cost. A defensible number in ninety seconds, per site or across the group.
Run the healthcare calculator →Ninety minutes. Bring your patient access lead and your clinical governance representative. We call your own front desk live, in your patients' languages, then plan the deployment.
Book a workshop →