National call volumes. Every language on the network.
A carrier does not have a contact centre problem. It has an arithmetic problem. Millions of subscribers, a ninety second recharge question, and a queue that never empties. Agni answers all of it, in the language the SIM was bought in, and hands the genuinely hard calls to a human with the context already attached.
The calls are short. There are just millions of them.
Most of what arrives at a carrier's queue is not complicated. A recharge that has not landed, a data pack the subscriber cannot find, a bill line they do not recognise, a port-in that stalled. Each one takes a minute or two and none of it needs a senior human. But multiply a two minute call by a national subscriber base and you are staffing a floor whose entire job is repeating itself politely in six languages.
Then a launch happens, or an outage, or a regulator-mandated re-verification window, and the volume triples overnight. You cannot hire for that peak, so you queue for it, and the subscribers who were going to churn anyway spend eleven minutes on hold deciding to. Meanwhile the languages at the edges of your footprint, the ones your IVR never covered, are exactly where your growth is.
*Forward-looking and indicative figures, pending verification in the claims audit and pending the commercial pricing lock. Coverage of any specific language on your network is confirmed during design, not assumed here.
Six verbs across the whole subscriber lifecycle, on one voice layer.
Recharge, activation, retention, and collections are usually four vendors and four scripts. Here they are one deployment with one set of guardrails and one audit trail.
Failed top-ups, stuck gateway transactions, balance and validity questions, pack discovery. The highest volume intent on the network, answered in seconds instead of queued.
New connection walkthroughs, document status, port-in progress, and activation chase. Identity verification steps hand to your existing compliant flow rather than being improvised on the call.
Win-back and save calls in the subscriber's own language, with the offer ladder you approved. The moment the conversation turns emotional, it goes to a human who can actually make an exception.
Postpaid dunning and bill recovery, firm on the amount and dignified with the person, aligned to local collections regulation with a recording and transcript on every attempt.
Resolve the routine, capture the rest properly. Outage reports, coverage complaints, and device faults arrive at your human tier already triaged, transcribed, and ticketed.
Your small business subscribers need exactly this and cannot build it. Put a voice product behind your own brand and bill it on the account they already pay you. We stay invisible, you keep the customer.
SEE THE RESELL MODEL →Your network is multilingual. Your IVR is not.
A subscriber starts in English because that is what the menu offered, then gets frustrated and finishes the sentence in the language they actually think in. Every legacy pipeline treats that as an error and asks them to start again. That is where your CSAT dies and your churn begins.
It speaks the language. Agni speaks the place. Not one generic Arabic. Emirati is not Egyptian, and your subscribers can hear the difference in the first three words.
It has to sit inside the BSS you already run.
Read this section as a list of systems we connect to. It is not a customer list, not a partner list, and not an endorsement. If a platform matters to your network and it is not here, ask us in the workshop.
In-house BSS layers and carrier-specific middleware are handled as scoped integration work in the design week. We confirm what connects, and how deeply, before anyone signs.
Named connector list in verificationBuilt for a regulated national operator. Subscriber data stays in the region you are licensed in, deployed inside your environment rather than on a shared public endpoint. Identity verification and KYC steps are never improvised on a call: the agent collects what your compliant flow expects and hands the verification itself to that flow.
Outbound campaigns respect permitted contact hours, do-not-call registers, and the consent state held on the account. Every call carries a recording, a transcript, and a timestamped audit trail, which is what your regulator will ask for and what your own quality team should have had all along.
ATTESTATION EVIDENCE PENDINGAll product and company names are the trademarks of their respective owners. Naming a system category here indicates an integration target only and implies no relationship, endorsement, certification, or partnership. Integration availability and depth are confirmed per deployment.
At national volume, the arithmetic is the argument.
Monthly call volume, intent mix, average handling time, seat cost, and the languages you cannot staff. The telecom calculator gives you a realistic year one in about ninety seconds, in your currency, with every assumption visible so your finance team can push back on it properly.
No email wall before the number. Model the deflection rate you actually believe in, not the one a vendor put in a slide.
*All commercial figures are indicative and pending final confirmation. Calculator output is an estimate built from the assumptions you enter, not a quotation and not a forecast of your result.
Design, deploy, operate. Under eight weeks.*
One intent to start, one region, one language pair. Then scale on evidence rather than on optimism.
We pull your top intents by volume and pick the two that carry the most traffic and the least risk, usually recharge and balance. We map the BSS calls behind them, agree the escalation triggers, and confirm which languages and city registers your subscriber base actually uses. Baselines measured from your own recordings.
Integration into BSS, billing, and telephony, dialect tuning against real subscriber calls, then a controlled ramp on a percentage of live traffic in one circle or region. Your quality team scores the calls before any volume moves. Nothing scales until they sign it off.
Traffic grows intent by intent and region by region. A named engineer stays, peaks are load-planned in advance of launches and re-verification windows, and the resale layer for your SMB base can be switched on once the core is stable.
*Under eight weeks to production is a forward-looking platform figure, pending verification, and depends on BSS integration complexity and the scope agreed in your workshop.
A carrier's recovery book in 14 languages, run by voice.
A top-tier operator moved its collections calling to Agni. Same book, same regulations, same disclosure obligations. What changed was the cost per contact and the fact that quality stopped depending on which agent happened to pick up the account.
The operator is not named here. Reference rights sit inside the claims audit, and we do not put a carrier on a website before they have said yes in writing.
Operator name and figures in claims audit*Forward-looking and deployment-specific. These figures reflect a single deployment, are pending verification in the claims audit, and are not a prediction of your result. Outcomes depend on volume, book quality, market, and regulation.
The six questions every operator asks.
Capacity is planned against your real peak rather than your average, which for a carrier usually means a launch day, a mass outage, or a regulator-mandated re-verification window. We size concurrency in the design sprint from your own traffic data, run load tests against that ceiling before any live ramp, and operate to a 99.99% SLA. Volume scales without hiring, which is the entire point, but we will still tell you in the workshop if your peak needs a human tier behind it.
The agent handles the conversation, not the verification. It explains port-in status, chases missing documents, and walks a subscriber through what they need, then hands the identity check itself to the compliant flow you already operate, whether that is an OTP, a portal step, or a store visit. It never improvises an identity decision and never accepts an identity document verbally. Those boundaries are set in week 1 with your regulatory team and they are hard limits, not preferences.
Yes, and for most operators it is the more interesting half of the conversation. Your small business base needs exactly this capability and has no way to build it. Under the resell model you put a voice product in front of them on your own brand and bill it against the account they already pay you every month, while we stay invisible behind it and run the stack. Commercial terms for resale are in the pricing conversation and every published figure is pending final confirmation. We work through the mechanics properly in the workshop rather than here.
Through the interfaces you already expose, whether that is REST, a middleware layer, an ESB, or secure batch. The categories we connect into are listed above: BSS and OSS, prepaid and postpaid billing, recharge gateways, CRM, telephony, and ticketing. We deliberately do not publish a named connector list until each one is verified, because a logo grid of integrations you cannot actually use is worse than no list at all. Bring your architecture to the workshop and we will be specific.
They go to a human warm, not cold. Outage reports, device faults, coverage disputes, regulatory complaints, and anything with an emotional edge are escalation triggers you define. The transfer carries the transcript, the detected intent, the sentiment, and the subscriber record, so your agent opens the call already knowing the story. Deflection is never the goal on its own. The goal is that the calls reaching your people are the ones that needed a person.
The published reference rate is $0.09 per minute, which is pending final confirmation and indicative only, with a deployment fee that depends on integration scope. Volume commitments at carrier scale are negotiated rather than listed. The honest way to answer this is to open the telecom calculator, enter your own volumes and intent mix, and see the shape of the year before anybody sends you a proposal.
If your traffic is genuinely low and single-language, a generic vendor will be cheaper and we will say so. If your BSS cannot expose the subscriber state behind a recharge or a bill query, voice on top of it is just a nicer way of saying please hold, and that integration work has to come first. If you are looking for an outbound campaign engine that will call people outside permitted hours or against their consent state, we are the wrong supplier and we will decline. And if your organisation needs a twelve month procurement cycle before a single test call, be honest with yourself about the eight week path: the technology will be ready long before the paperwork is.
One subscriber call. English into Emirati Arabic mid-sentence, no restart, no menu, no asking them to repeat themselves.
Watch the demo →Call volume, intent mix, handling time, seat cost, languages you cannot staff. A defensible number in ninety seconds, in your currency.
Run the telecom calculator →Ninety minutes. Bring your customer operations lead and your BSS architect. We call your own service line live, in your market's dialect, then plan the deployment.
Book a workshop →