Step 01 · Set the context

Tell us about your operator.

For telecoms, voice AI is a two-sided play: it cuts contact ops cost AND it becomes a new ARPU product you sell to your SMB base.

Operator profile

Affects benchmark scale.

Major carrier

10M+ subscribers

Mid-tier / regional

500K-10M subscribers

MVNO / niche

Under 500K subscribers

Which impact tracks matter?

Most operators get value from both. Internal cost reduction is faster; SMB voice-AI sales build long-term ARPU.

Internal contact ops

Replace + augment your customer service, billing, and retention agents.

Sell voice AI to SMB base

New ARPU lever: bundle voice AI receptionist into SMB plans.

Step 02 · Plug in the numbers

Your current operation.

Internal ops is a cost play. SMB is a revenue play. Both modeled separately, summed in stage 3.

Track · Internal contact ops

Internal contact centre operation

Customer service, billing, retention, technical support.

Total contact-centre agents

2,000

MVNO: 100-500 · Mid-tier: 500-3K · Major: 3K-15K

Loaded cost per agent / month

$

% calls voice AI handles

45%

Telecom call mix automation potential: balance/usage queries 60%+ · billing disputes 25-35%

Track · SMB voice-AI-as-a-service

Selling voice AI to your SMB base

Bundle "Voice AI receptionist" into SMB postpaid plans. White-labelled. Recurring add-on.

SMB customer base size

500,000

SMB subscribers (small businesses + sole proprietors on your network)

% who'd buy voice AI add-on

5%

Realistic penetration over 18-24 months: 3-8%. Aggressive: 10-15%.

Price per SMB customer / month

$

Comparable SMB voice receptionist services price $30-80/mo

Your gross margin on the add-on

55%

After paying RE platform cost, expect 50-65% margin on the add-on

Realisation rate · Year 1

Real deployments capture 55-75% of theoretical impact in year 1. Adjust to your appetite. The hero number on stage 3 reflects this.

65%

Conservative: 50-60% · Realistic: 60-75% · Aggressive: 80%+. CFOs respect a haircut over heroic numbers.

Step 03 · Projected impact

Here's what voice AI does for your operator.

For telecoms, the SMB ARPU lever is usually the bigger long-term number. Internal cost reduction is faster to realise.

Year 1 realistic impact

—

Total annual impact

—

Net of RE platform cost

Payback period

—

Including setup

Return on investment

—

Annual basis

Where the impact comes from

Internal contact ops, agent cost saved

Automation × loaded cost

—

SMB voice-AI ARPU contribution

Base × penetration × ARPU × margin

—

RE platform & deployment cost

Total minutes × $0.09 + setup

—

Total annual impact

—

The single sentence to send your CFO

—

Agents released (internal ops)

—

Of — total

—

SMB customers on the new product

—

Year 1 acquisition

—

Annual recurring revenue (SMB)

—

Gross ARR · pre-RE-cost

Recurring · expansion lever

Next step

"Run a 90-minute workshop with our team. Walk away with a deployment plan tailored to your operation."

Book the workshop →