Step 01 · Set the context

Tell us about your healthcare operation.

Voice AI in healthcare creates value three ways: reception cost reduction, no-show recovery, and after-hours capture.

Provider type

Different provider types have different appointment economics.

Multi-specialty hospital

Mixed appointment values

Dental chain

High no-show, mid revenue

Specialty clinic chain

Cardiology, oncology, IVF, etc.

Primary care / GP

High volume, lower value/appt

Which impact tracks matter?

Pick all relevant. Stage 2 only shows inputs for what you selected.

Reception desk cost reduction

Replace or augment reception staff handling phone bookings.

No-show recovery

AI reminder + confirmation calls reduce no-shows 30-50%.

After-hours capture

Capture booking requests when reception is closed.

How many facilities / clinics?

All calculations scale per-site.

Single facility · Small chain (3-10) · Mid chain (10-40) · Large group (40+)

Step 02 · Plug in the numbers

Your current performance.

Defaults reflect provider-type benchmarks. Adjust to your reality.

Track · Reception

Reception & admin staffing

Your current front-desk / phone-handling staff.

Reception staff per facility

Primary care: 2-4 · Specialty clinic: 3-6 · Hospital outpatient: 6-15

Loaded cost per staff / month

Reception/admin loaded cost varies sharply by region

% reception calls voice AI handles

55%

Booking, rescheduling, basic info are 60-75% automatable. Insurance/payment queries lower.

Track · No-show recovery

Appointment volume & no-show rate

The biggest hidden cost in healthcare ops.

Appointments per facility / day

Specialty: 30-60 · Multi-specialty: 60-150 · Primary care: 100-300

Avg revenue per appointment

Primary care: $50-150 · Dental: $150-400 · Specialty: $200-1,500

Current no-show rate

20%

Industry: Specialty 10-20% · Primary 15-25% · Dental 20-30%

% no-show reduction with voice AI

40%

Voice AI confirmations reduce no-shows 30-50% (vs SMS at 15-20%)

Track · After-hours

After-hours booking capture

Calls that hit voicemail today and never get returned.

% additional bookings captured

12%

After-hours booking capture: 8-20% uplift in monthly appointments

Uses same revenue/appt as no-show track

If "No-show" is also selected, the avg revenue value is shared.

Realisation rate · Year 1

Real deployments capture 55-75% of theoretical impact in year 1. Adjust to your appetite. The hero number on stage 3 reflects this.

65%

Conservative: 50-60% · Realistic: 60-75% · Aggressive: 80%+. CFOs respect a haircut over heroic numbers.

Step 03 · Projected impact

Here's what voice AI does for your healthcare network.

Healthcare ROI typically combines staff savings with no-show recovery, the latter is usually the bigger number.

Year 1 realistic impact

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Total annual impact

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Net of RE platform cost

Payback period

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Including setup

Return on investment

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Annual basis

Where the impact comes from

Reception staff savings

Staff released × loaded cost

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No-show revenue recovered

No-shows prevented × revenue/appt

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After-hours additional bookings

New appts × revenue/appt

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RE platform & deployment cost

Minutes × $0.09 + setup

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Total annual impact

—

The single sentence to send your CFO

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No-shows prevented / year

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Equivalent revenue recovered

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Reception staff freed

—

Across — facilities

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After-hours bookings captured

—

Additional appointments / year

Pure incremental

Next step

"Run a 90-minute workshop with our team. Walk away with a deployment plan tailored to your operation."

Book the workshop →