Contact centre business case

Three short steps. Every figure is an estimate built from the inputs you enter.

Step 1: Your operation
Step 2: Your numbers
Step 3: Your savings

Tell us about your operation.

Two quick questions. We use them to apply the right benchmarks and frame the result.

Are you running a BPO or an internal contact centre?

This changes how we frame the savings. BPOs sell capacity, contact centres save it.

BPO / service provider Selling agent capacity to enterprise clients Internal contact centre Running customer ops in-house

What does your operation handle?

Pick all that apply. A different mix means different automation potential.

Higher automation potential: collections, qualification, surveys, appointments, KYC. Lower: complex inbound customer service.

Your current operation.

Defaults are regional benchmarks. Adjust them to match your operation.

Workforce and cost

The agents you run today and what they cost loaded (salary, benefits and overhead).

Currency

Changing currency resets the loaded cost to that region's benchmark.

Number of agents

500

Industry typical: SME BPO 50-300 · Mid BPO 300-2,000 · Enterprise BPO 2,000+

Loaded cost per agent / month

Regional benchmarks (loaded, monthly): India ₹35-60K · Philippines $900-1,500 · Bangladesh $400-800 · UK £3,500-5,500 · US $4,000-7,000 · UAE AED 6-15K

Call volume

Throughput per agent and across the operation.

Calls per agent / day

Inbound CS: 40-70 · Outbound: 60-100 · Collections: 80-120

Average call duration (min)

3.5 min

Collections: 2-4 min · Inbound CS: 4-7 min · KYC: 5-10 min

Working days per month

Typical: 22-26 days a month including weekend shift coverage

Automation potential

Of your total call mix, what share can voice AI fully handle, and what share does it augment a human on?

% fully automated (no agent)

40%

Benchmark · Collections-heavy: 50-65% · Mixed BPO: 30-45% · Complex CS: 15-25%

% augmented (agent + AI copilot)

25%

Augmented agents handle 30% more volume on average. Automated plus augmented cannot exceed 100%, so this slider tops out at 60%.

Current voice AI vendor, if any

Used to compare against what you spend today, not just against a human-only operation.

None 100% human operation today We use a voice AI vendor Enter your current blended rate

Agni model

Two engines, one unified model each: voice in, voice out, nothing stitched together. Most deployments run both and split by call type.

Agni V3 · Standard$0.06/min Cost effective at scale. Routine volume, reminders, confirmations, campaigns. Agni Premium$0.09/min Most advanced. Deepest emotion and dialect registers, memory, custom API work.

All-in AI voice minutes. Telephony and carrier charges are not included. A platform subscription from $150 a month (depending on concurrency) is added to the AI cost in every result.

Realisation rate · year 1

Real deployments capture 55-75% of theoretical impact in year 1. This rate is applied to labour savings and agent capacity freed. The AI cost is always counted in full.

Year 1 realisation rate

65%

Conservative: 50-60% · Realistic: 60-75% · Aggressive: 80%+. CFOs respect a haircut over heroic numbers.

Here's what changes.

These are estimates built from the inputs you enter. Adjust them in step 2 to see how the case shifts.

Year 1 realistic impact

Save $3.6M annually.
Frees capacity equal to 240 agents.

By deploying RE across your call mix, you reduce per-call cost from your current level to $0.36 blended, covering both AI-handled calls and augmented agent calls.

Annual savings

$3.6M

vs current operation

Monthly net impact

$125K

After AI minutes + platform fee

Return on investment

+143%

Net savings / annual AI cost

Today

$0.83 / call

Loaded human-agent cost

With RE

$0.36 / call

Blended (auto + augmented)

The single sentence to send your CFO

Your annual savings could fund 12 new BD reps, or improve operating margin by 4.2 points, or absorb a full-year inflation pass-through without re-pricing clients.

Cost per call · today vs RE

$0.83 → $0.36

Loaded blended cost per call

↓ 57% cost per call

Agent capacity freed

240

Of 500 agents · re-deployable

48% of headcount freed

Monthly minutes automated

1.4M

At $0.06/min · estimate

Volume tier: Enterprise

12-month labour savings

$2.5M

Agent capacity freed × loaded cost · year-1 realisation applied

12-month AI cost

$1.0M

Voice minutes + $150/month platform · no haircut

12-month net savings

$1.5M

Labour savings minus AI cost · excludes any one-off setup

Estimates are forward-looking and depend on your inputs. Indicative prices, not a proposal or offer. Pricing varies by region, market and solution requirements. A platform subscription from $150 a month applies, depending on concurrency, and a one-off setup may apply depending on integration complexity. Talk to the team for specifics. Telephony and carrier charges are not included.

Next step

Book a live demo. We call your own line in your market's dialect and walk through these numbers with you.

Book a demo