RavanAI / Enterprises Calculators / BPOs & Contact Centres ← Back to BPOs & Contact Centres
01
Your operation
02
Your numbers
03
Your savings
Step 01 · Set the context

Tell us about your operation.

Two quick questions. We'll use these to apply the right benchmarks and pick the right pricing model.

Are you running a BPO or an internal contact centre?
This changes how we frame the savings narrative, BPOs sell capacity, contact centres save it.
BPO / Service Provider
Selling agent capacity to enterprise clients
Internal Contact Centre
Running customer ops in-house
What does your operation handle?
Pick all that apply. Different mix = different automation potential.
Inbound customer service
Outbound sales
Collections / dunning
Lead qualification
Surveys / NPS
KYC / verification
Appointment setting

Higher automation potential: collections, qualification, surveys, appointments, KYC. Lower: complex inbound CS.

Step 02 · Plug in the numbers

Your current operation.

Defaults are regional benchmarks. Adjust to your reality. Numbers update live.

Workforce & cost
The agents you run today and what they cost loaded (salary + benefits + overhead).
500

Industry typical: SME BPO 50-300 · Mid BPO 300-2,000 · Enterprise BPO 2,000+

$

Regional benchmarks (loaded, monthly): India ₹35-60K · Philippines $900-1,500 · Bangladesh $400-800 · UK £3,500-5,500 · US $4,000-7,000 · UAE AED 6-15K

Call volume
Throughput per agent and across the operation.
60

Inbound CS: 40-70 · Outbound: 60-100 · Collections: 80-120

3.5 min

Collections: 2-4 min · Inbound CS: 4-7 min · KYC: 5-10 min

24

Typical: 22-26 days/month including weekend shift coverage

Automation potential
Of your total call mix, what % can voice AI fully handle vs augment a human?
40%

Benchmark · Collections-heavy: 50-65% · Mixed BPO: 30-45% · Complex CS: 15-25%

25%

Augmented agents handle 30% more volume on average

Current voice AI vendor (if any)
Used to show your savings vs your current spend, not just vs human-only operation.
None
100% human ops today
Vapi
~$0.18 / minute
Retell
~$0.22 / minute
Other
~$0.15 / minute (custom)
Realisation rate · Year 1
Real deployments capture 55-75% of theoretical impact in year 1. Adjust to your appetite. The hero number on stage 3 reflects this.
65%

Conservative: 50-60% · Realistic: 60-75% · Aggressive: 80%+. CFOs respect a haircut over heroic numbers.

Step 03 · Projected impact

Here's what changes.

Numbers are projections based on RE deployments at comparable operations. Adjust inputs in step 2 to see how the case shifts.

Year 1 realistic impact
Save $3.6M annually.
Release 240 agents to higher-value work.
By deploying RE across your call mix, you reduce per-call cost from your current level to $0.36 blended, covering both AI-handled calls and augmented agent calls.
Annual savings
$3.6M
vs current operation
Payback period
2.1 mo
Including setup
Return on investment
+412%
Annual basis
Today
$0.83 / call
Loaded human-agent cost
With RE
$0.36 / call
Blended (auto + augmented)
The single sentence to send your CFO
Your annual savings could fund 12 new BD reps, or improve operating margin by 4.2 points, or absorb a full-year inflation pass-through without re-pricing clients.
Cost per call · today vs RE
$0.83 → $0.36
Loaded blended cost per call
↓ 57% cost per call
Agents released
240
Of 500 total · re-deployable
48% of headcount freed
Monthly minutes automated
1.4M
At $0.09/min · RE Platform Resell
Volume tier: Enterprise
12-month RE cost
$1.5M
Platform + deployment + support
12-month savings
$5.1M
Net of RE cost · gross of any expansion revenue
Next step
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